Bitsum Community Forum

General Category => Process Lasso => Topic started by: derekperry on May 14, 2024, 11:09:21 PM

Title: Process Lasso management console crashed after update
Post by: derekperry on May 14, 2024, 11:09:21 PM
Hello,
Since an update a few weeks back, my Process Lasso management console keep crashing whenever it starts.
I've tried reinstalling, but it doesnt help.
This computer is a system mainly used for surfing, so there's not been any changes to hardware or other software recently either.
Title: Re: Process Lasso management console crashed after update
Post by: Jeremy Collake on May 15, 2024, 05:47:18 AM
Hmm, that's unusual.

First, be sure you used the official installer from https://dl.bitsum.com/files/processlassosetup64.exe .

Then check to see if it generated any dump file. It'd be stored in %appdata%\processlasso or %programdata%\processlasso (you can paste those in Explorer's location bar). Alternatively, while the process is still running you can generate one with the Task Manager by opening the Details tab, right-clicking on the process, and selecting 'Create dump file'.

You can then share the dump with us via any cloud drive or upload to https://bitsum.com/minidumps. You can communicate with us by email at support@bitsum.com.
Title: Re: Process Lasso management console crashed after update
Post by: derekperry on June 04, 2024, 12:58:23 AM
QuoteHmm, that's unusual.

First, be sure you used the official installer from https://dl.bitsum.com/files/processlassosetup64.exe .

Then check to see if it generated any dump file. It'd be stored in %appdata%\processlasso or %programdata%\processlasso (you can paste those in Explorer's location bar). Alternatively, while the process is still running you can generate one with the Task Manager by opening the Details tab, right-clicking on the process, and selecting 'Create dump file'.

You can then share the dump with us via any cloud drive or upload to https://bitsum.com/minidumps merge fruit (https://mergefruit.io/). You can communicate with us by email at support@bitsum.com.

Thanks for your answer.