Process Lasso management console crashed after update

[derekperry]

Hello,
Since an update a few weeks back, my Process Lasso management console keep crashing whenever it starts.
I've tried reinstalling, but it doesnt help.
This computer is a system mainly used for surfing, so there's not been any changes to hardware or other software recently either.

[Jeremy Collake]

Hmm, that's unusual.

First, be sure you used the official installer from https://dl.bitsum.com/files/processlassosetup64.exe .

Then check to see if it generated any dump file. It'd be stored in %appdata%\processlasso or %programdata%\processlasso (you can paste those in Explorer's location bar). Alternatively, while the process is still running you can generate one with the Task Manager by opening the Details tab, right-clicking on the process, and selecting 'Create dump file'.

You can then share the dump with us via any cloud drive or upload to https://bitsum.com/minidumps. You can communicate with us by email at support@bitsum.com.

[derekperry]

Hmm, that's unusual.

First, be sure you used the official installer from https://dl.bitsum.com/files/processlassosetup64.exe .

Then check to see if it generated any dump file. It'd be stored in %appdata%\processlasso or %programdata%\processlasso (you can paste those in Explorer's location bar). Alternatively, while the process is still running you can generate one with the Task Manager by opening the Details tab, right-clicking on the process, and selecting 'Create dump file'.

You can then share the dump with us via any cloud drive or upload to https://bitsum.com/minidumps merge fruit. You can communicate with us by email at support@bitsum.com.

Thanks for your answer.