GUI white screen

Started by kaos, August 06, 2025, 08:43:46 AM

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kaos


Jeremy Collake

Yikes! That's a tough one. I'd guess something is blocking execution.

It would be helpful to get a dump ProcessLasso.exe while it is in this state. You can generate one with the Task Manager by opening the Details tab, right-clicking on ProcessLasso.exe, and selecting 'Create dump file'. Then upload it to https://bitsum.com/minidumps or share with us using your favorite cloud drive (support@bitsum.com).

If you're able to submit the dump, we'll let you know what we find!

Also, if you haven't, re-run the installer to ensure that you have a good copy of Process Lasso.

Thank you
Software Engineer. Bitsum LLC.

kaos


kaos

Quote from: Jeremy Collake on August 06, 2025, 06:06:51 PMre-run the installer to ensure that you have a good copy of Process Lasso.
I also tried this, nothing happened, still have issue with GUI

Jeremy Collake

Based on early analysis, we suspect it is interference from a Tencent application, WeType. If that application can be disabled, in part or in whole, please try doing so and see if the issue resolves.
Software Engineer. Bitsum LLC.

kaos

Quote from: Jeremy Collake on August 11, 2025, 01:10:23 PMBased on early analysis, we suspect it is interference from a Tencent application, WeType. If that application can be disabled, in part or in whole, please try doing so and see if the issue resolves.

Problem solved, just uninstalled and resolved. No other issue even reinstalled 微信输入法 (WeType)