Author Topic: skype keeps crashing  (Read 4493 times)

Offline 4EverMaAT

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skype keeps crashing
« on: September 27, 2015, 06:17:31 AM »
Win7 64 bit, 12GB ram

I noticed that skype keeps crashing more often than before.  I was only texting skype-to-skype (no voice or video calls during the time).  I cannot say for sure if it has something to do with Process Lasso, but these random crashes seem to have only started with process lasso installation on notebook.  It is already exempted from ProBalance and receives no other special treatment.

Is there any more exemptions that it needs?
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Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Skype.exe
  Application Version:   7.8.0.102
  Application Timestamp:   55c4ffc4
  Fault Module Name:   mshtml.dll
  Fault Module Version:   11.0.9600.17690
  Fault Module Timestamp:   54e7d023
  Exception Code:   c0000005
  Exception Offset:   002c20b6
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f72e
  Additional Information 2:   f72e5fc0967eb435272395d14869ab10
  Additional Information 3:   5b93
  Additional Information 4:   5b936fec1bee7662579eac13023741be
----

Offline edkiefer

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Re: skype keeps crashing
« Reply #1 on: September 27, 2015, 07:29:05 AM »
Win7 64 bit, 12GB ram

I noticed that skype keeps crashing more often than before.  I was only texting skype-to-skype (no voice or video calls during the time).  I cannot say for sure if it has something to do with Process Lasso, but these random crashes seem to have only started with process lasso installation on notebook.  It is already exempted from ProBalance and receives no other special treatment.

Is there any more exemptions that it needs?
-----
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Skype.exe
  Application Version:   7.8.0.102
  Application Timestamp:   55c4ffc4
  Fault Module Name:   mshtml.dll
  Fault Module Version:   11.0.9600.17690
  Fault Module Timestamp:   54e7d023
  Exception Code:   c0000005
  Exception Offset:   002c20b6
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f72e
  Additional Information 2:   f72e5fc0967eb435272395d14869ab10
  Additional Information 3:   5b93
  Additional Information 4:   5b936fec1bee7662579eac13023741be
----
Hi, no if it is exempt (which it is by default) then nothing more needs to be done as Skype is then not using probalance .

Skype shouldn't crash even if it was lowered priority . I run it with constant lower priority with no issues .
Maybe uninstall and reinstall with latest version .

Only thing that might help with PL is disable "show process icon in list" under view .
One last, since Skype is MS now see if you changed services to be restraint and have them excluded .
Bitsum QA Engineer

Offline BenYeeHua

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Re: skype keeps crashing
« Reply #2 on: September 27, 2015, 05:56:48 PM »
Well, it crash because of IE core(mshtml.dll), did you are using newest IE?(which is IE 11) :)

Offline Jeremy Collake

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Re: skype keeps crashing
« Reply #3 on: September 27, 2015, 08:09:26 PM »
I can say with certainty it's not related to Process Lasso.

Process Lasso does no API hooking or DLL injection, thus can't crash another process.
Software Engineer. Bitsum LLC.

Offline 4EverMaAT

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Re: skype keeps crashing
« Reply #4 on: October 12, 2015, 04:25:16 AM »
I updated skype later on that day and that seemed to fix the problem for now.  Thanks anyway.